Business Office Manager
An Assisted Living Business Office Manager is responsible for overseeing the administrative, financial, and operational aspects of the facility. Here are the key skills required for the role:
Financial & Accounting Skills
- Budget management – Ability to create and manage budgets effectively.
- Billing & accounts payable/receivable – Experience handling resident billing, vendor payments, and financial reporting.
- Payroll processing – Ensuring staff wages are accurate and paid on time.
- Financial compliance & audits – Knowledge of financial regulations related to senior living.
Administrative & Organizational Skills
- Record-keeping & documentation – Maintaining accurate resident and employee records.
- Regulatory compliance – Understanding state and federal regulations for assisted living facilities.
- Contract & vendor management – Overseeing agreements with service providers.
- Office operations – Ensuring smooth day-to-day administrative functions.
Human Resources & Employee Relations
- HR policies & procedures – Managing employee records, benefits, and compliance.
- New hire onboarding & training – Assisting with recruitment and orientation of new staff.
- Employee relations – Addressing workplace concerns and promoting a positive work environment.
Communication & Customer Service
- Resident & family interaction – Assisting families with billing, financial concerns, and general inquiries.
- Staff collaboration – Working closely with leadership, caregivers, and medical teams.
- Problem-solving & conflict resolution – Addressing administrative or financial issues with professionalism.
Technology & Software Proficiency
- Proficiency in accounting software (e.g., QuickBooks, Sage, or similar).
- Experience with HR/payroll systems.
- Familiarity with Electronic Health Records (EHR) and CRM software.
- Strong Microsoft Office skills (Excel, Word, Outlook).