Receptionist-Administrative Assistant
The Assisted Living Receptionist/Administrative Assistant plays a key role in ensuring smooth front-desk operations, providing excellent customer service, and supporting administrative tasks. Here are the essential skills for the role:
Customer Service & Communication
- Professional and friendly demeanor when interacting with residents, families, and visitors.
- Strong verbal and written communication for answering calls, emails, and messages.
- Active listening skills to address resident and family concerns.
- Empathy and patience when assisting elderly residents and their families.
Front Desk & Office Management
- Greeting and assisting visitors in a warm and welcoming manner.
- Answering and directing phone calls promptly and professionally.
- Managing schedules and appointments for tours, meetings, and resident needs.
- Handling mail and deliveries efficiently.
Administrative & Organizational Skills
- Data entry & record-keeping – Maintaining accurate resident and staff information.
- Filing and document management – Organizing paperwork, invoices, and reports.
- Basic bookkeeping – Assisting with billing, payments, and petty cash handling.
- Scheduling & calendar management – Coordinating staff meetings and facility events.
Technology & Software Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with electronic health records (EHR) or customer management software (CRM).
- Ability to operate office equipment (copiers, fax machines, phone systems).
Problem-Solving & Multitasking
- Ability to handle multiple tasks in a fast-paced environment.
- Crisis management skills to respond to emergencies or urgent resident needs.
- Attention to detail to ensure accuracy in documentation and communication.
